Privacy Policy - Ever Grow Home

Last updated: 24 October 2026

This policy explains how Ever Grow Home uses personal information when you browse evergrowhome.co.uk, buy our products, contact us, create an account or subscribe to our newsletter. Ever Grow Home operates as a sole trader and is responsible for the personal information described here.

Information we collect

Depending on how you use the shop, we collect your name, billing and delivery addresses, email address, telephone number where provided, order details, payment status and transaction references. Account information includes your login details and order history. We also process messages you send us, return requests, reviews you submit, newsletter preferences, consent records and unsubscribe requests.

The website and its service providers may process technical information such as IP addresses, browser and device details, security logs and cookie identifiers to operate and protect the shop. Payment details are handled through the payment providers available at checkout; please do not send card details to our support email.

Why we use information and our lawful bases

Orders and customer accounts — contract: to take payment, fulfil purchases, provide order updates, manage your account and handle cancellations, returns and refunds.

Legal obligations: to maintain required tax and accounting records, comply with consumer and data-protection law, and respond to lawful requests.

Legitimate interests: to answer general enquiries, prevent fraud and misuse, secure and maintain the website, administer reviews and resolve complaints or legal claims. We consider the impact on your privacy when relying on this basis.

Consent: to send the marketing emails you choose to receive, and for non-essential cookies where consent is required. You may withdraw consent at any time. Withdrawal does not affect earlier lawful processing. Order and service emails are separate from marketing.

Who receives your information

We share information needed to provide the service with payment processors, delivery and fulfilment providers, website hosting and technical support providers, and email service providers. Professional advisers and public authorities may receive information where necessary for legal, accounting or regulatory purposes. We do not sell your personal information.

Card payments, Google Pay and Apple Pay, where available at checkout, are processed by the relevant payment services. Their own privacy notices also apply to information they handle. The options shown depend on your device and the checkout service.

Cookies and similar technologies

The shop uses cookies and similar storage to maintain your basket, checkout session, login and preferences, and to support security. You can manage cookies in your browser, although disabling essential storage may stop parts of the shop working. Any non-essential analytics or advertising technologies require consent where applicable; their use is not a condition of buying from us.

International processing

Some service providers may process information outside the UK. Where restricted international transfers occur, appropriate safeguards must be used, such as UK adequacy arrangements or approved contractual protections. Contact us for information about safeguards relevant to your data.

How long we keep information

We keep information only for as long as needed for the purpose it was collected, including applicable tax, accounting and legal requirements. Order and refund records may need to be retained after your account is closed. Enquiries and technical logs are retained only as needed to resolve the matter, maintain security or handle claims. Newsletter details are used until you unsubscribe; we may retain a minimal suppression record so we can respect your choice.

Your choices and rights

Subject to the legal conditions that apply, you can ask to access, correct or erase your information; restrict its use; receive a portable copy; or object to processing based on legitimate interests. You can object to direct marketing at any time and use the unsubscribe link in marketing emails. Some records cannot be erased immediately where the law requires us to keep them.

Email [email protected] to exercise a right. We may need proportionate information to verify your identity. We normally respond within one month; if a lawful extension is needed, we will explain why.

Privacy complaints

Please contact us first so we can investigate your concern. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/. You do not have to contact us before exercising your right to complain to the ICO.

Updates

We may update this policy as our services or legal obligations change. The date above identifies the latest version.

Need help?

Ever Grow Home
79 Edinburgh Rd, London E13 0BH, UK
Email: [email protected]